Introducing the Mattermost Platform
Overview
Watch this video to understand the Mattermost platform.
Mattermost environments
P1 provides Mattermost environments across multiple ILs.
| Environment | Mattermost Access |
|---|---|
| IL2 | Mattermost IL2 |
| IL4 | Mattermost IL4 |
| IL5 | Mattermost IL5 |
Make sure you are accessing the Mattermost environment associated with your approved access.
Teams and channels
Mattermost organizes collaboration into teams and channels.
P1 cannot determine operational need-to-know. The appropriate Team Administrator or Channel Administrator must approve access to restricted teams and channels.
Teams
Public teams may be available to users within authorized email domains.
Private teams require an invitation or manual addition by a Team Administrator.
Details
Standard users cannot create top-level teams.
Request to create a new Mattermost team or channel with the P1 Help DeskChannels
Channels organize conversations within a team.
Roles and permissions
Mattermost uses different roles to control administrative access.
| Role | Key Capabilities |
|---|---|
| Team Admin | Manages team membership, team settings, channels, and team-level administrative roles. |
| Channel Admin | Manages members, settings, and access within a specific channel. |
| Member | Can view and post content, create threads, use supported audio or screen-sharing features, and participate in joined channels. |
Common Mattermost issues
Common issues include:
- Mattermost application access is not available after approval.
- A user does not appear when adding team or channel members.
- The mobile application does not receive notifications.
- An account is locked after unsuccessful sign-in attempts.
- A Mattermost account has been deactivated because of inactivity.
- A SAML or account configuration error occurs during sign-in.
- A user receives an application-group or licensing error.
See the Mattermost Access & Login Troubleshooting for troubleshooting steps.