Create a Platform One Account

Overview

Use this guide to create a new P1 account.

Before you begin

Make sure you have the following before you begin:

1. An approved government or contractor email address, preferably your official work or military email address.
2. Your onboarding supervisor available to help you request access to the teams and applications you need.
3. The authentication method required for your account.

INFO

CAC and certificate setup and troubleshooting are covered in the CAC & Certificate documentation. Use that documentation if you need help with your CAC, certificates, or certificate selection.

TIP

If you need IL4+ resources, you may also need AppGate installed and configured. See Install and Connect to AppGate.

Create your account

Choose your username carefully. P1 usernames cannot currently be changed, and accounts cannot be deleted through the normal user interface.

1. Open Google Chrome or Microsoft Edge.
2. Go to Platform One.
3. Follow the prompts to authenticate and begin registration.
4. Complete the registration form with the following information:
   • First Name
   • Last Name
   • Email Address — Use an approved government, military, or contractor email address.
   • Username — Choose a unique username that is not an email address.
   • Role
   • Branch, if applicable
   • Affiliation
   • Company
5. Select Save.

WARNING

Password requirements

To ensure your new password is accepted, make sure it meets the following criteria:

• Format: Do not use simple names (for example, ryan). Use a unique format such as first.last.
• Special characters: Only use ! and @.
• No spaces: Do not include leading, trailing, or extra spaces.
• No username: Your password cannot contain any part of your username.
• No recent passwords: Your password cannot be one of your last five passwords.
• No repeated characters: Avoid consecutive identical characters, such as mm, oo, 99, or !!.

Review your account settings

After creating your account, you may see the following sections:

Section	Purpose
Application	View or access applications for which your organization has purchased licenses.
Account	View and update your account information.
Password	Reset your password.
Authenticator	Add or manage MFA authentication.
Active Sessions	View and sign out of active sessions.
Sign Out	Sign out of P1.

If you cannot complete registration

If you are repeatedly returned to an earlier registration step or cannot complete account creation, one of the following may be the cause:

• You already have a P1 account.
• The username you selected is already in use.
• You entered an email address as your username.

If you already have an account but cannot sign in, use the password-reset process instead of creating another account.

See Reset Your Password.

If your account information needs to be verified or corrected

If the Help Desk needs to verify or modify your P1 account, be prepared to provide:

• Your P1 username.
• The last four digits of your DoW ID.
• The correct email address associated with your account.

Provide this information only through an approved Help Desk process.

Next steps

After creating your P1 account:

1. Complete your first-time login.
2. Set up your user profile.
3. Configure MFA if required.
4. Connect to AppGate if your environment requires it.
5. Request access to the applications your team needs.

Disclaimer

Creating a P1 account does not automatically grant users access to Mattermost, Jira, Confluence, or GitLab. Licenses must be purchased before gaining access to these applications. Review our Licensing & Permissions guidance to learn more about licensing and access.