Unlock Your Account

Overview

Your P1 account may become temporarily locked after multiple unsuccessful sign-in attempts.

You may see a message stating that your account is:

• Locked
• Temporarily disabled
• Unable to authenticate

Unlock your account

1. Stop repeated sign-in attempts.
2. Confirm that you are using the correct P1 credentials.
3. Wait for the lockout period to end, if a time is provided.
4. Try signing in again.
5. If your account remains locked, contact the Help Desk.

TIP

Repeated sign-in attempts with incorrect credentials may prevent you from successfully accessing your account. If you are unsure of your password or MFA, use the appropriate recovery process instead of repeatedly attempting to sign in.

Related articles

• MFA & Authentication Troubleshooting

Need more help?

If your account remains locked after the lockout period, contact the Help Desk. When contacting the Help Desk, use the email address associated with your P1 account whenever possible and include:

• A short description of the problem.
• The exact error message you receive.
• A screenshot of the error, if available.