Reactivate a Disabled Account

Overview

A disabled account is different from an account that is temporarily locked.

If your P1 account shows a disabled message, you may need to reactivate it before you can sign in.

WARNING

Resetting your password or MFA may not reactivate a disabled account. If the account itself is disabled, the account status must be addressed.

Request account reactivation

1. Contact the Help Desk using the email address associated with your P1 account.
2. Explain that your account is showing as disabled and that you need assistance reactivating it.
3. Include the exact error message and a screenshot, if available.
4. Follow any instructions provided by the Help Desk.

If an automated reactivation process is available, follow the instructions provided in the response or verification email.

Need more help?

If your account remains disabled after following the reactivation instructions, Contact the Help Desk. When contacting the Help Desk, use the email address associated with your P1 account whenever possible and include:

• A short description of the problem.
• The exact error message you receive.
• A screenshot of the error, if available.